As you hear internet frauds, you may ask if is Calzedonia Trustworthy? When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. It's literally just a gift card refund.Update: It's day 5 and a new gift card was issued but loyalty points and discounts have not been returned. Hopefully I get my money back this week. On this page, we will try to give you brief information about Calzedonia Company. You can check the status of the order at any time by entering the "ORDERS" section, Calzedonia Customer Care Support Team. They will take your money and not deliver. Resolver is free. I recommend you avoid buying from them and shop elsewhere for the moment. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. I see from the other reviews that everyone else is having the same issue. They are not set up to deal with online presence yet - stay clear. Nov. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. No wonder people say you are a scam. Possibly the worst online retailer ever. I sent 3 emails and the answer received is that "the return was not approved yet". - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). +1 855 564 2351 So off putting, very unprofessional, good luck shopping there. Consumer guides, newsletters, surveys and more! Find out how we combat fake reviews. You mistake has cost me time and money. In this section, I will try to explain how to buy things from Calzedonia. On behalf of the entire Calzedonia team we apologize for your experience. This is worst online purchase experience !!!! Of course, it is possible. Hello Kat! gift kit to proceed with the DIY package. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. your order but we will always strive to respect the time frames given. I now have to pay 2.95 to have a courier pick it up at my place! 3 months!! Join the 1,906 people who've already reviewed Calzedonia. Visit our website http://www.calzedonia.com See more POLICY Abbiamo creato questa Pagina per promuovere una comunicazione di qualit tra tutti noi, con l'intenzione di avere uno spazio in cui condividere See more 3,953,807 people like this Cookies Use. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. 3 Jan 2023. Sent several emails and used the chat function (~60 minute wait times). This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. This is worst online purchase experience !!!! Hi Caitlin,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, I dont understand all the bad reviews. It's thanks to Louise that I started loving the brand and became a regular costumer. I have tried messaging on facebook and emailing - no response. Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. Could someone please resolve this situation?? All returning items must be unworn and in sale-able condition. It goes against our guidelines to offer incentives for reviews. So, it is fair to say that at least they solved it and the Customer Care Team were always polite and nice. Companies can ask for reviews via automatic invitations. While delivery company clearly indicates that parcel should not be longer with Evri than 7 day. can directly access the "FOLLOW YOUR ORDER/ RETURN" section. I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. Ilegal and super impolite. Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better. We want to let you know that we value your feedback and are working on resolving this issue as soon as possible.Thank you! Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. Hello Sharon! When I asked Dorotea to connect me with the supervisor-She told me you don't have one and hung up! That was without luck. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. Nonsense! The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! To complete your Calzedonia shopping, you don't have to become a member to purchase. I am happy with all. and that they won't refund you. visit the Returns and I sent pics to the customer service and they simply play dumb. Better to spend 3 at Primark, not 34 at Calzedonia. And ripped and the seam. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. Please check the error(s) highlighted below. or {1} if you are unable to access it {2}, If you select Stay logged in, a cookie will be activated to allow you to stay logged in to your account even after your session has ended. Wed love to make this up to you. Called and called after it wasnt reshipped. the possibility to cancel. section for more information. Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, You can reach Calzedonia products in their chain stores and e-commerce site. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. Calzedonia offers the gift wrapping service. | Read 181-192 Reviews out of 192 Nonsense! So, no more for me. There are two types of membership in Calzedonia. I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated. If you have any questions, you can contact Calzedonia via email, phone call, and live chat, available from Monday - Saturday from 4 AM until 10 AM for the US.Is it possible to contact Calzedonia support? The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. Now that they don't have what I was looking for with the same offer type. since August!!! Poor customer service. Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. Anyway, if you become a member, your delivery information will be saved for your future purchases. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I got reply to wait, no resolution, no timeline, additionaly case closed. I have emailed so many times and no response. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. 2023 Resolver Consumer Online Limited. All the items I ordered are now gone - terrible customer service. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. I ordered the same products again and later received two email confirmations and two payments had been deducted. Poor customer service. They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. 2023 Trustpilot, Inc. All rights reserved. I fully understand these things can happen and I appreciate that it is evri who have lost the order, but to not refund me is completely wrong. Purchasing a product from Calzedonia is not that demanding. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Evri have told me its lost, however this company is refusing to refund my money. The refund will be made using Bought a pack of 10 different socks - 70% are broken after a couple of wears, some even after ONE wear! The cancellation of your order is possible only for a limited amount of time following I have also tried contacting via phone and am told no-one is available and then kicked off the call. !Please be aware before buying anything from this company! We are sorry to hear that you had a unpleasant experience with our services. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. Expires. This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! can choose which items to include in the gift box or if you would like to receive the After It goes against our guidelines to offer incentives for reviews. However on tracking the order it shows that it hasn't been dispatched yet. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. Horrible experience ordering online and talking to customer service Dorotea! We also offer FREE standard shipping for customers who select pickup in store delivery Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Terms & Conditions I have just made my order and wish to cancel/modify it, what can I do? Discount. Buy 1 leggings and get 50% off on the second 1. This is the third day and still waiting they do anything in clear! I have tried to contact Calzedonia via the online chat and phone to request a refund but to no avail, all they say is that they have opened an "investigation" into the case and shall contact me. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. Yes, it is unquestionably safe. Hi Goatess,Thank you for the review and your feedback! Hello Anna! Join the 1,878 people who've already reviewed Calzedonia. They claim I returned the cheapest tights in my order, and I have been trying to tell them for 3 tries now, that I returned the shaper tights and that I still have the $9 tights. In the name of all Calzedonia Team we apologize once again and remain at your disposal for any other concerns. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. If my concerns won't be solved, I will file a complaint to BBA!!!P.S. I ordered 5 more pairs in 2022 and the product is NOT the same. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have no idea how they can still be operating when they are scamming people. For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. is 06515863. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. We will be back soon! Find out how we combat fake reviews. 300+ i'm waiting for, absolutely awful. return methods: return to the store and return by carrier. about it in our Returns There are 11 days from the receiving of the product and they didn't confirm the receiving. Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). after logging in to your account. I have been so disappointed with the service I have received. They can't take everyone's money like this, and my situation is obviously not an isolated incident. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. We will resolve your issue as soon as possible as promised in our email correspondence. The customer service didn't help one bit, and I ended up having to get a PayPal account, just to pay for my order.After the problem with the package I tried to use your contact form online which wasn't working, I've sent you 2 emails and now I'm in line in the online support, which have kicked me off 4 times now. LABOUR DAY 01 MAY Your request could not be received. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. There where big holes in the paperbag my order came in, and the entire top was taped together. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. I added an order, they charged my credit card. For information on the use of your data on this site, please see our It hasn't been - Hermes states they're still waiting for the parcel. calzedonia customer service. On behalf of the entire Calzedonia team we appologize for the inconvenience. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! I believe that this company is a scam. receive my refund within X working days. Please email us at hello@intimissimi.com so we can better assist you with this issue. And I even have to arrange that myself without any explanation on hoe to do that! When the order arrived I was confused as I had received two parcels. 10 mails and complains still have not received my refund!!! Extremely poor service from Calzedonia customer service team. But unfortunately she no longer works there since last year. Thank you for contacting us.We are sorry to hear about your experience with our shipping. CORPUS CHRISTI We use dedicated people and clever technology to safeguard our platform. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. This is why it gets two stars instead of one.Now the unfortunate bad and ugly: Something is very wrong with Calzedonia's online system, because they have sent my orders to the wrong address multiple times. How to contact Calzedonia customer service? Resolver can help you send your complaints to Calzedonia. CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. I added an order, they charged my credit card. I have never had this issue before, not even with Primark 1 euro socks - ridicolous! Sadly the items I ordered weren't suitable so returned. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have had no issues. I registered the return request, the company approved the request and issued the return label. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. I will never buy online anymore, order never received no refund.I will never buy online anymore. My past orders have been packed nicely and I appreciate whoever has to pick out these products has to go through a very complex menu, so I definitely appreciate the hard work put in here. Will not be wasting anymore money for the poor quality. Awful quality, waste of money. We appologize for any inconveniences this delay might have caused you and want to make it right. I have spent way too much time on this without finding a solution. Log in with your social media profile or enter your email address here. Wish Id of read the reviews sooner. We consider your review a constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team, Dispensar a supervisora arrogante da loja do cascaishoppingAbsolutamente intratavel na forma como lida com os clientes. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. View contact profiles from Calzedonia Popular Searches Calzedonia Spa Calzedonia Spa Corp The delivery address on my confirmation email is incorrect (it's a random cafe near me) which by the looks of the other reviews is an error on their end, definitely not human error on my side. On behalf of the entire Calzedonia team, we apologize again. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Local Customer Care Number. Can I purchase my order with a gift wrap. What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. and refunds section. I tried phone as well but could not get through and given my work schedule it's not something I can realistically hold the line for.You might ask why I don't just contact the courier company instead to arrange a change in address, but their customer services are equally impossible to contact and they provide no options to change your address. I told her the situation and she said she would call the warehouse and reship it. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. See the Your order will be processed on schedule in our warehouse. Hopefully I get my money back this week. You may want to see Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia. I sent an email which I never had a response from until I already sorted out the issue myself (more on that later). NEW YEARS DAY 01 JAN Further to my review of 3 days ago, apparently there had been a technical glitch which caused my order to be delayed, as I found out from the customer services department. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. How miserable! That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. So a very bad buy. It goes against our guidelines to offer incentives for reviews. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. I now have to pay 2.95 to have a courier pick it up at my place! You may change your settings at any time or accept the default settings. 2023 Trustpilot, Inc. All rights reserved. Never again. Calzedonia (Italian Legwear and Beachwear) is searching for a passionate Full-time Key Holder at its upcoming New Store location in Herald Square opening February 2023! In the meantime discover our social networks I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors???? If you have I absolutely dont recommend buying calzedonia giftcards: it's a scam. Cheap tights have come and gone while Calzedonia tights are still in my collection in good condition. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. We are happy to announce that we offer free returns on all orders. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. The maximum delivery time has long since passed. Calzedonia Customer Satisfaction Team Advertisement JO Jo 1review GB Jan 28, 2021 Order never received. Calzedonia Customer Care Team, One star is too much .One star is too much .. no matter where you buy online this could be in the US, Italy or anywhere else online.. that they will never ship the package on time so if you dont stay long enough at that place you will miss the package.. when one of the purchase arrives you see half of the package is missing out of stock.. it the worst comes when you want to do a refund and the refund button is surprisingly not available due to a system error then is when you have to fight back and forw to get your own money back as Ive been doing for the past 2 MONTHS!!! You mistake has cost me time and money. Verification can help ensure real people write reviews about real companies. And ripped and the seam. But didn't hear anything back besides an automatic email where you asked if I still needed assistance, which really pissed me off I must admitMy no. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! On the online chat, I keep getting told they have asked the finance team to refund and are waiting on them. Sadly the items I ordered weren't suitable so returned. I ordered several bikinis with express delivery. I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! Best and worst companies at resolving issues. Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! Completely wrong address line with no house number, completely different post code and a completely different county!Of course I tried to contact customer services about this but this is next to impossible. Better to spend 3 at Primark, not 34 at Calzedonia. This should be considered fraud and false advertisement. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. When I asked customer Sevices, they answered after a week. Never again. The returned items must be sent back using the pre-paid label you received with your Select a type of request so that we can assist you better. Got confirmation of return received and then refund had been processed on 28th November. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can find more detailed information on their website. I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. Total of almost 500 euros extra!!!!!!! They will steal your money!The worst customer service. more. I will never buy online anymore, order never received no refund.I will never buy online anymore. I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. Suggested companies are based on peoples browsing tendencies. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. Not recommend to buy with Calzedonia.